Clearer money rules
Deposit, withdrawal and payment sections now explain the rule in plain words and avoid figures that cannot be confirmed for UK players.
Contact Us
Contact the Memo Casino editorial team: who we are, how we check facts, how we fix errors, how we score casinos and where to send a correction.
Who we are
This page is for reaching the editorial team behind our Memo Casino guides, not the casino's own support desk. Below you will find who we are, how we check facts, how we correct mistakes and what we score. For account or payment problems, use the Memo Casino support page instead.
We are the editorial team that writes and maintains the guides on this site: bonuses, games, payments, mobile play and responsible gambling for Memo Casino. We write for players in the United Kingdom, so amounts appear in pounds only when the operator itself quotes them in pounds, and each guide is written with UK readers in mind. You can read more about the site and how it is run on the About Memo Casino page.
We are not part of the casino, and we do not run accounts, process payments or handle complaints on its behalf. That matters when you choose where to write. If your question is about your own balance, a withdrawal or a bonus on your account, the right place is Memo Casino support. If your question is about something we published, you are in the right place.
Our authors are described by role on this page rather than by personal name. A named expert profile is published only when that person has agreed to it in writing, and we never attach a name or a profile link to a page without that agreement. This keeps every credit on the site honest and easy to trace back to a real working relationship.
Author profile cards
Each card shows a role on the team, what that person checks and which pages they cover, so you know who to address your message to.
Our verification protocol
Every guide goes through the same routine before it is published. The aim is simple: a reader should be able to rely on each figure and each rule we state, and anything we cannot confirm does not appear on the page at all. The steps below apply to bonuses, games, payments and every other topic we cover.
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1
Start from official pages
We read the casino's own site, its terms and conditions and the pages of the relevant regulator before writing a single line.
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2
Note every figure
Each number, limit, percentage and time frame is recorded next to the page where it was found.
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3
Check it fits UK players
We make sure the currency, payment methods and rules we describe actually apply to readers in the United Kingdom.
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4
Cut what is unclear
If a detail is vague or not stated by the operator, we describe the general rule without a number or leave the point out.
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5
Second read
A second editor reads the draft against the recorded sources and flags anything that does not match.
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6
Publish and re-check
The page goes live with its dates, and we return to it on a regular schedule and whenever the terms change.
Two habits shape the protocol. First, we do not convert money between currencies, because an exchange rate turns a firm rule into a guess. Second, we describe debit card payments as debit card payments, since credit cards cannot be used for gambling in the UK. Small choices like these keep the guides accurate for the people who read them.
How we fix errors
Casinos update their terms, and we sometimes misread a line or miss a change. When that happens we want to hear about it. A report is treated as a priority for the page it concerns, and the fix is made in the guide itself rather than added as a footnote that readers might miss.
- You send us the page address, the sentence you think is wrong and, if you have it, the page that shows the correct detail.
- An editor who did not write the page compares your report with the operator's current pages.
- If the report is right, we correct the text and the related guides that repeat the same detail.
- The page's Updated date changes only when the content itself changed, so the date always means something.
- If the report is not right, we leave the text as it is and keep the source on file for the next review.
Tip
The most useful report names the exact sentence and the page address. A screenshot of the operator's own page or terms speeds up the check considerably.
Scoring criteria and weights
When a guide compares parts of the Memo Casino offer, such as bonus rules or cashier options, we judge them against a fixed set of criteria. The weights are the same for every guide, and the total is always 100 per cent, so a score can be rebuilt from its rows.
- Clear terms
- 25%
- Cashier and payments
- 20%
- Games and providers
- 20%
- Bonus rules
- 15%
- Responsible gambling tools
- 10%
- Support access
- 10%
Clear terms carry the most weight because every other part of the experience depends on knowing the rules before you play. Cashier and games follow, as they are what most players use daily. Bonus rules are weighted lower than the headline offer might suggest, since a large offer with hard conditions is not a better offer. Responsible gambling tools and support each count for a tenth, and a missing tool can never be offset by a strong score elsewhere.
Endorphina
100 Zombies, 2024 Hit Slot, 2025 Hit Slot
BGaming
Aloha King Elvis Mobile, Aztec Magic Bonanza Mobile, Aztec Magic Megaways Mobile
Pragmatic Play
The Bingo Spot, Gameshow Party Jackpot Play, 3 Magic Eggs
Before and after
Our method has changed in a few clear ways. The table compares how we used to handle common situations with how we handle them now, so you can see what to expect from the current guides.
| Area | Before | Now |
|---|---|---|
| Sources | Mixed | Official pages |
| Figures | Rounded | Exact, recorded |
| Currency | Converted | Quoted only |
| Unknown details | Guessed | Left out |
| Updates | Ad hoc | Scheduled |
| Corrections | Quiet edits | Logged fixes |
Swipe sideways to see every column.
The common thread is restraint. We would rather publish a shorter page that is right than a longer page that sounds complete. When a rule is stated by the operator in euros, for instance, we describe how the rule works and do not translate it into pounds, because the exact amount a UK player sees can differ.
What changed over the last year
Over the past year we have tightened how the guides are written and kept up to date. None of this changes what Memo Casino offers; it changes how carefully we describe it to you.
Safer play up front
Deposit limits, self-exclusion and links to support organisations are easier to find, with a full guide on responsible gambling.
Fewer, firmer numbers
We removed figures that were not tied to a source and kept those we can point to, so the pages are shorter but more dependable.
Faster corrections
Reports from readers now go straight to an editor who did not write the page, which makes the fix quicker and fairer.
How to contact us
Write to us about anything we have published: a detail that looks out of date, a sentence that is unclear, a topic you would like covered, or a question about how a score was reached. Use the contact details shown in the footer of this site, and put the page address in your message so we can find the text straight away.
- Error in our guide Contact the editorial team
- Question about the site Read the About page
- Your account or balance Memo Casino support
- Rules and conditions Terms and Conditions page
- Payment methods Payments guide
- Bonus questions Bonuses guide
Please do not send passwords, card numbers or identity documents to us. We cannot see or change anything on your casino account, and we will never ask for those details. For account-related issues, use Memo Casino support, and read the Terms and Conditions for the rules that apply to your play. Our guides on payments, bonuses and games cover the most common questions.
If gambling has stopped being fun, free and confidential help is available. GAMSTOP lets you self-exclude from online gambling in the UK, while BeGambleAware and GamCare offer advice and support. Our responsible gambling page explains the tools available and where to find these organisations.
Contact questions answered
Is this the support page for Memo Casino?
No. This page is for our editorial team, who write the guides on this site. We cannot access your account, balance or withdrawals. For anything related to your own play, please use the Memo Casino support page, where the casino's own team can look at your details.
How do I report a mistake in one of your guides?
Use the contact details in the site footer and include the page address and the sentence you think is wrong. If you can, mention where the correct detail appears. An editor who did not write the page will compare it with the current official information and correct the text if needed.
Do you publish the names of your authors?
Our authors are described by role on this page. A named expert profile appears only where the person has agreed to it in writing. We do not add a name or profile link to a page without that agreement, which keeps every credit genuine and traceable.
Why are some figures missing from your guides?
We include a figure only when we can tie it to an official page. If a detail is vague or is not stated in a way that applies to UK players, we describe the general rule without a number. A shorter, accurate answer is better than a precise-looking guess.
How are your scores calculated?
Each score uses the same fixed criteria and weights for every guide: clear terms 25 per cent, cashier and payments 20, games and providers 20, bonus rules 15, responsible gambling tools 10 and support access 10. The total is always 100, and the final score is built from those rows.
Can you help me get a bonus or a withdrawal approved?
We cannot, because we have no access to casino accounts and no say in decisions about them. Our bonuses and payments guides explain how the rules work, and the casino's support team can answer questions about your own account.
Where can I get help with my gambling?
GAMSTOP offers self-exclusion from online gambling in the UK, and BeGambleAware and GamCare provide free, confidential advice. You can also set deposit limits in your account. Our responsible gambling page explains the tools and how to reach each organisation.
Ready to Play at Memo Casino?
Open your account, read the bonus terms and set your deposit limits before you play. Gamble only with money you can afford to lose.
18+ only. Gambling can be addictive. Play responsibly. Terms and conditions apply.