Responsible Gambling
Memo Casino is committed to player safety. Set deposit limits, track your activity, take time-outs, or self-exclude whenever you need to keep gameplay healthy and under control.
Responsible Gambling Sections
Our Commitment to Safer Play
Memo Casino, operated by IntellogixSoft B.V. under a Curacao gaming licence, treats responsible gambling as a core part of the player experience rather than a checkbox. Every account at Memo Casino has access to a built-in suite of safer-gaming controls covering deposit limits, real-time activity tracking, and self-exclusion. These tools are free, available 24/7 from your profile dashboard, and apply across desktop and mobile sessions equally.
Gambling is meant to be entertainment, never a way to make money or escape stress. If at any point your play stops feeling fun or starts impacting your finances, work, sleep, or relationships, the tools described on this page are designed to help you regain control. You can also reach out to the independent organisations listed below for confidential, professional support.
Player Protection Tools at Memo Casino
The Memo Casino account dashboard hosts every safer-play control in a single Responsible Gambling panel. Limits become active immediately when you save them. Decreasing a limit is instant; increasing or removing one triggers a mandatory cooling-off review before it can take effect, so a heated moment cannot undo a careful decision.
Tool reference
| Tool | What it does | Where to enable | Min | Max |
|---|---|---|---|---|
| Deposit limit | Caps how much you can fund your account in a chosen window. | Account → Responsible Gambling → Deposit Limit | Daily | Monthly |
| Loss limit | Caps total net losses across all games over a chosen period. | Account → Responsible Gambling → Loss Limit | Daily | Monthly |
| Wager limit | Caps total stakes placed regardless of wins or losses. | Account → Responsible Gambling → Wager Limit | Daily | Monthly |
| Session time limit | Logs you out automatically once your set play time elapses. | Account → Responsible Gambling → Session Limit | 15 min | 8 hours |
| Reality check | On-screen pop-up summarising time spent and net result. | Account → Responsible Gambling → Reality Check | 15 min | 60 min |
| Activity history | Full log of deposits, withdrawals, bets, wins and bonuses. | Account → History | Always on | 12 months visible |
| Time-out (cool-off) | Short-term account lock; logins and deposits are blocked. | Account → Responsible Gambling → Time-Out | 24 hours | 6 weeks |
| Self-exclusion | Long-term lock with promotional contact disabled. | Account → Responsible Gambling → Self-Exclusion | 6 months | Permanent |
How to activate a limit
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1
Log in to your Memo Casino account and open the profile menu in the top-right corner.
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2
Select Responsible Gambling from the sidebar to see all available controls in one place.
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3
Pick a tool (deposit limit, loss limit, wager limit, session timer, reality check, time-out, or self-exclusion).
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4
Enter your value or duration and confirm. The limit applies immediately. No support ticket is required.
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5
Need a longer block? Choose Self-Exclusion. For permanent closures or any issue with the dashboard, contact [email protected].
Cooling-off rule: any request to raise or remove a limit becomes effective only after a review period. Lower limits or shorter sessions take effect immediately.
Self-Exclusion Periods Explained
Self-exclusion is the strongest tool in the Memo Casino safer-gambling kit. While excluded, you cannot log in, deposit, place wagers, or claim promotions, and marketing communications stop within 48 hours. The table below summarises each available period and whether it can be reversed.
| Self-exclusion period | Effect | Reversible? |
|---|---|---|
| 24 hours - 6 weeks (time-out) | Account temporarily frozen; auto-reopens at the end of the period. | No - the lock runs in full |
| 6 months | Login, deposits and wagering blocked; marketing stopped. | No early lift |
| 1 year | Account fully locked across all devices for 12 months. | No early lift |
| 5 years | Long-term exclusion; reactivation only after the period plus support review. | No early lift |
| Permanent | Account is closed and the email address is blocked from re-registering. | No - permanent |
After a self-exclusion period ends, your account is not reopened automatically. You must contact support and confirm in writing that you wish to resume play; a 24-hour final cooling-off then applies before access is restored.
Recognising the Warning Signs
Problem gambling rarely starts overnight. It usually grows out of small habits that drift further from healthy play. Use the table below as a quick self-check. If two or more rows describe you, take immediate action with one of the suggested steps and consider speaking to an independent help service.
| Warning sign | Action to take |
|---|---|
| Chasing losses with bigger bets to "win it back" | Set a strict loss limit; log out and review your activity history. |
| Spending more time gambling than you intended | Enable a session limit and a 30-minute reality check pop-up. |
| Borrowing money or using bills to fund deposits | Lower your deposit limit to zero and start a 6-week time-out. |
| Hiding gambling activity from family or friends | Talk to someone you trust; call a confidential helpline. |
| Feeling anxious, irritable, or low when not playing | Activate self-exclusion (6 months minimum) and seek counselling. |
| Losing sleep, missing work, or skipping social events | Self-exclude for 1 year or longer; contact a support service. |
| Gambling to cope with stress, sadness, or boredom | Replace the trigger with another activity; speak to a counsellor. |
Healthy play checklist
- Decide your budget before you log in and stick to it.
- Treat any winnings as a bonus, not income.
- Take a break every 30 to 60 minutes, even on a winning streak.
- Never gamble while tired, intoxicated, or emotionally upset.
- Balance casino play with hobbies, sport, and time with people you care about.
Underage Gambling Protection
Memo Casino is an 18+ platform. Allowing anyone under 18 to access a real-money gambling account is illegal in the United Kingdom and a breach of the Memo Casino Terms of Use. Every registration goes through age verification, including ID checks before a first withdrawal, and any account that fails verification is closed and any winnings void.
If you share devices with a minor, please use the following protective tools alongside our age checks:
- Net Nanny - parental control software that blocks gambling sites at OS level.
- Cyber Patrol / Qustodio - filtering tools with adult-content blocklists.
- Browser-level controls - keep payment cards and login credentials out of shared browsers and password managers.
- Device profiles - use a separate user account on shared computers and tablets.
External Help Resources
Independent organisations offer free, confidential support for anyone affected by gambling, including friends and family. The list below is provided as a public-information directory; Memo Casino is not formally affiliated with any of these services.
| Resource | Region | Contact |
|---|---|---|
| BeGambleAware | United Kingdom | begambleaware.org · 0808 8020 133 |
| GamCare | United Kingdom | gamcare.org.uk · National Gambling Helpline 0808 8020 133 |
| Gamblers Anonymous UK | United Kingdom | gamblersanonymous.org.uk |
| Gambling Therapy | International | gamblingtherapy.org |
| Gordon Moody | United Kingdom | gordonmoody.org.uk - residential treatment |
| Citizens Advice | United Kingdom | citizensadvice.org.uk - debt & financial help |
| Samaritans | United Kingdom & Ireland | samaritans.org · 116 123 (free, 24/7) |
If you are in immediate distress or considering self-harm, please contact emergency services on 999 (UK) or call the Samaritans on 116 123. Help is always available and confidential.
Important Notice About GamStop
Memo Casino is not connected to GamStop. Because Memo Casino operates under a Curacao gaming licence (IntellogixSoft B.V.) rather than a UK Gambling Commission licence, the GamStop self-exclusion scheme - which is mandatory only for UKGC-licensed operators - does not apply to this site. Registering with GamStop will not block your Memo Casino account, and self-excluding at Memo Casino will not add you to the GamStop register.
What this means for UK players:
- You can still self-exclude directly inside your Memo Casino account using the periods listed above.
- If you want a single block that covers every UKGC-licensed casino and bookmaker, register at gamstop.co.uk separately - that scheme works only on UKGC sites.
- For a broader, device-level block that works regardless of licence (including on Memo Casino), consider Gamban or similar gambling-blocking software, plus your bank's gambling block on debit/credit cards.
- If you are already registered on GamStop, please use Memo Casino's own self-exclusion tool rather than relying on the UKGC register.
Responsible Gambling FAQ
How quickly does a deposit limit take effect?
Lower or new limits become active the moment you confirm them - no waiting period. Requests to raise or remove a limit go through a cooling-off review and only apply once the review concludes.
Can I cancel a self-exclusion early?
No. Self-exclusion is binding for the full period you select. After it ends, you must contact support to reactivate the account, and a 24-hour final cooling-off applies before play resumes.
Does GamStop block my Memo Casino account?
No. Memo Casino holds a Curacao licence and is not part of the GamStop scheme. GamStop only blocks operators licensed by the UK Gambling Commission. Use the in-house self-exclusion tool, third-party blockers like Gamban, or your bank's gambling block for full coverage.
Will I still receive marketing emails after self-exclusion?
No. Once self-exclusion is active, all promotional emails, SMS, and push notifications are disabled within 48 hours. Service messages required by law (such as account closure confirmations) may still be sent.
What happens to my balance if I self-exclude?
Any verified balance is returned to your original payment method when self-exclusion starts. Bonus funds and pending wagering are forfeited at the moment the exclusion is set, in line with the bonus terms.
I'm worried about a friend - what should I do?
Talk to them calmly without judgement, share the helplines listed above (BeGambleAware, GamCare, Gambling Therapy), and encourage them to set deposit or session limits. GamCare also offers free support for friends and family of problem gamblers.
Stay In Control. Play For Fun.
Set your limits before you start, take regular breaks, and never chase losses. If gambling stops feeling like entertainment, reach out - confidential help is one click or call away.
18+ only. Gambling can be addictive. Memo Casino operates under a Curacao gaming licence and is not part of the GamStop self-exclusion scheme.